TERMS & CONDITIONS
General Terms & Conditions
Quotations are valid for 30 days unless otherwise stated.
Orders will not be put into production without a down payment of at least 50%
of the total amount due. All down payments must be made at the time the Cake
Agreement is signed and are non-refundable. Your order is not confirmed until the
down payment has been received. All orders must be paid in full at least 7 days
prior to the delivery date or Agreement is null and void and down payments will
not be refunded. Small changes may be made to your design and servings up to 1 week prior to your reserved date. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. Down payments are non-transferrable.
Any orders that are cancelled less than 5 days prior to your event date will not be refunded. Orders that are cancelled with more than 5 days advanced notice will receive a refund of all monies paid, minus the 50% non-refundable down payment.
Mixed with Love Cake & Cookie Co. may use creative judgment and/or make adjustments where we feel necessary to maintain the quality of our designs and workmanship and preserve the intention of your design.
If fresh flowers are provided by Mixed with Love Cake & Cookie Co., or by an outside source, you acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminants.
Our custom cakes are all made by hand especially for each client. Because of this, another cake is not able to be replicated exactly as every cake artist’s work is different. If an inspirational photo is provided, every effort will be made to have your cake look as similar as possible.
Cake & Cupcake Stands
Cake/Cupcake stand(s) security deposits will be refunded in full provided that the stand(s) are returned on-time, with all pieces, including carry bag, and free of any damage. Late returns or damaged stand(s) will result in the forfeit of your deposit. Client assumes all risks of loss or damage to the stand(s) from any cause and agrees to return stand(s) in the physical condition it was received. Client shall not re-assign this rental or permit the stand(s) to be used by anyone other than the Client.
Pick Up & Delivery
If Mixed with Love Cake & Cookie Co. facilitates delivery, all liability ceases once the cake is delivered and set up at the venue. Mixed with Love is not responsible for any interference with, or damage to the cake after is has been delivered. Client assumes responsibility for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table. Optimal room temperature is 73 degrees or below.
If a client should choose to pick up a cake(s), Mixed with Love Cake & Cookie Co. is not liable for the condition of the cake once it leaves the premises. An information sheet will be provided with celebration cakes with advice on transporting and storing your cake. All Tiered/Custom Cakes will be delivered and assembled (if necessary) by a cake professional, delivery fees may apply.
Mixed with Love is not responsible for the impact of any undesirable atmospheric conditions that may occur once the cake(s) have been picked up or delivered (for example extreme heat, snow, wind or rain).
On occasion, Mixed with Love Cake & Cookie Co. will take photographs of its cakes or may order copies of pictures from your photographer. We reserve the right to use any photographs for our own reference or for display and/or promotion without compensation to you.
Refunds & Exchanges
Mixed with Love Cake & Cookie Co. wants each customer to be 100% satisfied with the products they purchase. If for some reason, you are unsatisfied, please contact us immediately so that we may work together to resolve your case in an individual and timely manner. Under no circumstances will a full refund be given for a product. In some cases, Mixed with Love Cake & Cookie Co. will offer to fix a mistake, replace a cake, or provide a gift certificate towards a future purchase. Refunds requested due to decorating style, color shade choice or general decoration design will not be honored.
Currently, many of our products may contain or come into contact with nuts, peanut products, soybean derivatives, eggs, wheat gluten, milk, and other allergens as products are made in a shared use kitchen. Please be aware of this should you or your guests have any allergies to these items.
Mixed with Love currently accepts Visa, Master Card, Discover, and American Express. Checks and Cash payment are also accepted. Credit card payments are accepted via PayPal or Square.
Payment of any kind is considered your agreement with these terms and conditions.
Mixed with Love Cake & Cookie Co. has made every effort to display the colors and qualities of our products as accurately as possible on our website and marketing materials. However, the exact appearance of each product will depend upon the quality of your video display terminal (VDT). For this reason, we cannot guarantee that the appearance of the product and packaging will be exactly as you see it on your screen/customer-printed materials.
Mixed with Love Cake & Cookie Co.'s website (www.mixedwithlovecc.com) may contain links to other websites. We do not control the privacy policies or practices of these websites. You should review the individual policies of any linked site before providing any personal information. Mixed with Love Cake & Cookie Co. is not responsible for the content or practices of any linked websites. We provide these links solely for the convenience and information of our visitors.
Changes to Terms & Conditions
Mixed with Love Cake & Cookie Co. will occasionally update our Terms & Conditions to reflect company and customer feedback. Mixed with Love Cake & Cookie Co. encourages you to periodically review these Policies.