Contact us:

specializing in wedding, birthday and other custom cakes in pittsburgh. 

(PA) 412-714-4937

(WV) 304-670-1856

POLICIES 

Coupon Policy
Limit one (1) coupon per purchase on product(s) specified. Coupons are one time
use only. Customer must present coupon at time of purchase. Non-transferrable.
No Cash Value. Tax, Delivery and other charges may apply.


Custom Cake Policies
Quotations are valid for 30 days unless otherwise stated.

Custom cakes will not be put into production without a deposit of at least 50% of the total amount due. All deposits must be made at the time the Cake Agreement is signed and are non-refundable. The deposit is non-refundable because this date is dedicated and reserved just for you. All orders must be paid in full at least seven (7) days prior to the delivery date. Small changes may be made to your design and servings up to one (1) week prior to your reserved date. Deposits are non-transferrable.

Any orders that are cancelled less then five (5) days prior to your event date will not be refunded. Orders that are cancelled with more then five (5) days advanced notice will receive a refund of all monies paid, minus the 50% non-refundable deposit.

Mixed with Love Cake & Cookie Co. currently accepts Visa, Master Card, Discover and American Express. Checks and Cash payments are also accepted. Credit card payments are accepted via PayPal.


Photo Rights
On occasion, Mixed with Love Cake & Cookie Co. will take photographs of its cakes or may order copies of pictures from your photographer. We reserve the right to use any photographs for our own reference or for display and/or promotion without compensation to you.


Delivery Policy
If Mixed with Love Cake & Cookie Co. facilitates delivery, all liability ceases once the cake is delivered and set up at the venue.

If a client should choose to pick up a cake(s), Mixed with Love Cake & Cookie Co. is not liable for the condition of the cake once it leaves the premises. Please see our Cake Transportation Guide for more information on how to safely transport your cake. All Tiered/Custom Cakes will be delivered and assembled (if necessary) by a cake professional, delivery fees may apply.

Delivery fees are calculated by distance traveled. Please let me know if you require delivery so that it may be added to your quote.


Refund/Exchange Policy
We want each of our customers to be 100% satisfied with the products they purchase. If for some reason, you are unsatisfied, please contact us immediately so that we may work together to resolve your case in an individual and timely manner. Under no circumstances will a refund be given for a product. In some cases, we will offer to fix a mistake, replace a cake, or provide a gift certificate towards a future purchase. Refund requests due to decorating style, color shade or general decoration design will not be honored.


Appearance
Mixed with Love Cake & Cookie Co. has made every effort to display the colors and qualities of our products as accurately as possible on our website and marketing materials. However, the exact appearance of each product will depend upon the quality of your video display terminal (VDT). For this reason, we cannot guarantee that the appearance of the product and packaging will be exactly as you see it on your screen/customer-printed materials.


Allergy Info
Currently, many of our products may contain or come into contact with nuts, peanut products, soybean derivatives, eggs, wheat gluten, milk and other allergens as products are made in a shared-use kitchen. Please be aware of this should you have any allergies to these items. Please let us know of any allergies when placing your order.


Links
Mixed with Love Cake & Cookie Co.'s website (www.mixedwithlovecc.com) may contain links to other websites. We do not control the privacy policies or practices of these websites. You should review the individual policies of any linked site before providing any personal information. Mixed with Love Cake & Cookie Co. is not responsible for the content or practices of any linked websites. We provide these links solely for the convenience and information of our visitors.


Changes to Policies
Mixed with Love Cake & Cookie Co. will occasionally update these Policies to reflect company and customer feedback. Mixed with Love Cake & Cookie Co. encourages you to periodically review these Policies.