Q: What is your cancellation policy?
A: Any orders that are cancelled less than 5 days prior to your event date will not be refunded. Orders that are cancelled with more than 5 days advanced notice will receive a refund of all monies paid, minus the 50% non-refundable deposit.
Q: What payment methods do you accept?
A: Visa, Master Card, Discover, Amex and Cash will be accepted. Checks may be made out to “Mixed with Love Cake & Cookie Co.” Credit card payments are accepted via PayPal or Square.
Q: I can't find the answer to my question, HELP!
A: Please feel free to contact us with any other questions you may have.
Q: “It's just Cake and Icing, why does it cost so much?!”
A: If it were really just cake and icing, then you would probably look more toward a “Big Box” store then a local cake artist. Creating a custom designed piece of art work, requires talent, experience, time, materials, and skill. And that’s really what you’re paying for, an amazing piece of edible art! In addition, Mixed with Love Cake & Cookie Co. accepts a limited number of custom cake orders for any particular date, ensuring that your piece is made fresh and gets the love it deserves.
Q: What if the cake I really want isn’t in my budget?
A: While a 3-D cake of your daughter’s favorite stuffed animal, might not be in your budget, a smaller tiered cake with a sculpted topper that looks like Teddy, very well could be. There's a difference of about $300.00 or more in those two cakes. So keep that in mind when planning your cake budget. If your ideal cake isn’t within your budget, we can work together to create a masterpiece that still matches your theme but gets closer to your budget.
Q: How far in advance should I place my order?
A: At least 1 month’s notice is recommended, but the more notice, the better. Due to the time it takes to create a custom cake, I am only able to accept one custom cake for any particular date. Orders with less notice may still be accommodated, however, there may be an additional fee for rush orders.
Q: Do I need to make a deposit?
A: Yes, Cakes will not be put into production without a deposit of at least 50% of the total amount due. All deposits must be made at least 3 weeks prior to the delivery date and are non-refundable. The deposit is non-refundable because this date is dedicated and reserved just for you. All orders must be paid in full at least 7 days prior to the delivery date. Small changes may be made to your design and servings up to 1 week prior to your reserved date.
Custom party cakes are made specifically for your special event. Custom made cakes are priced on the size, flavor, filling and detail of the cake. Please note that tiers come in certain sizes and dimensions and tiered cakes must be kept proportional to maintain structural support. If the size of your event falls in between tier sizes, additional sheet cakes may be used to supplement the amount of slices needed.
FREQUENTLY ASKED QUESTIONS
Q: What is the average price for a custom cake?
A: While the price of the cake is dependent on the size of the tiers, fillings, decorations, etc., a custom cake price usually ranges between $3.25 per slice for a basic buttercream cake and $4.75 per serving for a fondant cake. Please note that tiers come in certain sizes and dimensions and tiered cakes must be kept proportional to maintain structural support. If the size of your event falls in between tier sizes, additional sheet cakes may be used to supplement the amount of slices needed. Minimum order for a custom buttercream iced cake is $50.00 and $75.00 for a fondant covered cake.